25 Sep Hotel Testimonial #1 : Pullman Reef Hotel Casino
We’re doing a blog post mini series on ‘Hotel Testimonials’, of our clients from all around the globe!
Our first testimonial is from:
Wayne Reynolds, General Manager of the 5-star Pullman Reef Hotel Casino, based in Cairns, Australia!
– Wayne, why an e-concierge for the Pullman Reef Hotel Casino guests?
We wanted to get closer to our guests and give them another medium to talk to us and provide better service in line with the increased use of mobile and tablet applications for travellers.
– Why Hotelcloud ?
After researching a number of companies, Hotelcloud was the best fit for us. Sharon’s quick response times and accurate relaying of information was the key to the decision.
– About the implementation process ?
Tea (one of Hotelcloud Creative Managers) was great in the way she handled the app creation and wanted to help with everything, great suggestions on layout and format, particularly considering the distance and time difference.
– About the evolution of the product ?
I am very satisfied. Lots of new ideas on how to use the app, we keep trying different things and are seeing excellent usage of our concierge chat.
– Any positive feedback from your guests ?
Yes, many have commented on how quick the responses from our staff are.
– Would you recommend Hotelcloud to other hotels / apartments rentals companies ?