In this interesting interview of Dinesh Ramachandran conducted by Eyefortravel is discussed how to use technology across all touch-points to generate an increased customer loyalty by leveraging all channels. Biggest challenges : The challenges come from many places. From the customer perspective, it is being able to...
This article is about why new technology trends should be actively followed by hoteliers as it will help them to better anticipate new guests expectations and gain a competitive advantage. Cloud (Software as a Service) : The delocalization of IT infrastructures helps quicken the integration and...
This great article published in The New York Times and written by Jane L. Levere highlights how in-room entertainment at hotels is now moving away from TV. TVs have historically been the center of attention in guest rooms and hoteliers would compete on who had the...
