Pullman Reef Hotel & Casino
5-Star – Resort Cairns, Australia Wayne Reynolds, General Manager
5-Star – Resort Cairns, Australia Wayne Reynolds, General Manager
– Why an e-concierge for the Pullman Reef Hotel Casino guests? We wanted to get closer to our guests and give them another medium to talk to us and provide better service in line with the increased use of mobile and tablet applications for travellers. – Why Hotelcloud ? After researching a number of companies, Hotelcloud was the best fit for us. Sharon’s quick response times and accurate relaying of information was the key to the decision. – About the implementation process ? Tea (one of Hotelcloud Creative Managers) was great in the way she handled the app creation and wanted to help with everything, great suggestions on layout and format, particularly considering the distance and time difference. – About the evolution of the product ? I am very satisfied. Lots of new ideas on how to use the app, we keep trying different things and are seeing excellent usage of our concierge chat. – Any positive feedback from your guests ? Yes, many have commented on how quick the responses from our staff are. – Would you recommend Hotelcloud to other hotels / apartments rentals companies ? Yes, definitely.
Quick response time from Hotelcloud staff, lots of new ideas, a great communication tool for our guests !
An extra service which separates us from our competitors and labels us as avant-garde for our kind of structure
A treetop lodge in Corrèze, France Didier Bentejac, Owner
– Why an e-concierge for Cyprès si Haut’s guests? Implementing an e-concierge is an extra service which separates us from our competitors and labels us as avant-garde for our kind of structure. Our guests enjoy preparing their stay and are always seeking for services but do not want to waste time looking; it’s much easier to have an app which gathers all of that. – Why Hotelcloud ? For their quick response, for their interview on BFM Business, for their dynamism and for the way they adapted their solution with regards to my establishment. Most especially for their « Do it yourself » offer, perfect for our kind of structure, easy to implement and cost-saving. – About the implementation process ? Very satisfying. My every questions were answered thanks to the great listening skills of the creative team. The implementation was fast and efficient. – Any positive feedback from your guests ? Guests are surprised that a structure of our size offers such a service and find it very easy to use. This is extremely valuable to differentiate ourselves, and to help them plan their stay. – Would you recommend Hotelcloud to other hotels / apartments rentals companies ? Already been done ! (Hôtel « Les 3Chambres » in Paris.)
Courchevel, France Samuel Srouji, General Manager
– Why an e-concierge for Hotel des Trois Vallées’ guests? A very useful and important tool to ensure the best possible stay for our guests as they always desire to be informed about the hotel’s activities as well as what’s going on in the station. Hotelcloud is the perfect solution to satisfy our international clientele. – About the implementation process ? It was a wonderful experience. The app creation process gave me the opportunity to discover my hotel and the Courchevel station in more depth. The tips and the follow up from the Hotelcloud team ensured the success of the implementation of this top-notch tool. – Any positive feedback from your guests ? Guests were very surprised by the app, as they did not expect to have a practical and sophisticated service made available before their arrival at the hotel. – Would you recommend Hotelcloud to other hotels / apartments rentals companies ? Yes definitely!
A wonderful experience ! Hotelcloud is the perfect solution to satisfy our international clientele
A playful digital touch, moving away from tradition concierge for an enhanced experience !
5-Star Luxury Hotel St Barth Island, France Alexandre Arfi, Sales Director
– Why an e-concierge for Hotel Taiwana’s guests? It allows guests to have an access to the hotel concierge as soon as they book their stays with us. It’s a playful digital touch with a maximum of information made available to our guests about the various activities offered by the hotel. – About the implementation process ? The set up made through the phone and the staff training are very efficient and quick. The solution and the platform are very simple to use and understand for both guests and staff members. – About your account manager ? The Account Manager’s reactivity is excellent. Monitoring is done regularly. There is a real relationship between Hotelcloud and hoteliers. – Any positive feedback from your guests ? The chat is great as it is now possible for guests to discuss with staff members whilst being in their hotel rooms or at home before their trips. – Would you recommend Hotelcloud to other hotels / apartments rentals companies ? Yes, definitely as we move out from traditional concierge. Guests can book their restaurants, sport activities… well before their stay without sending an email. Everything is done through the app which is very user friendly. The solution also allows hotels to send reminders to guests about all the available bookable activities listed in the app.
4-Star – Boutique hotel – Part of Maranatha Group Paris, France Stephane Spanoudis, Receptionist
– What do you think of Hotelcloud for hotel staffs? As an ex concierge, I was personally seduced by the Hotelcloud app which I find really useful for both hotel staff and guests. User friendly, interactive, I think that if well used, the app can be extremely useful for small hotels without dedicated concierges. The app can really save some precious time for hotel staffs, especially the integrated chat! – About the way the app has evolved overtime ? Regarding the evolution on the app, I think that Hotelcloud is doing a great job. The app evolved in such a way to facilitate the usage of the staff platform. I believe that the prestay email tool really helped us to promote the app to our guests. On the client’s side, the recently added numerous activities and tours on the app are also great! Overall, I believe that the app and the constant updates are exciting. I am completely convinced by the app as I think that it has a strong added value, if well used. – Would you recommend Hotelcloud to other hotels / apartments rentals companies ? I would definitely recommend it to fellow hoteliers.
User friendly, interactive, the app can be extremely useful for small hotels without dedicated concierges